Privacy Policy

This Privacy Policy applies to all products and services provided by Produsell Retail (Pty) Ltd, including but not limited to:

• Websites
• Mobile applications
• E-commerce platforms
• Hospitality platforms
• Customer portals
• Software-as-a-Service (SaaS)
• APIs
• Artificial Intelligence services
• Online marketplaces
• Digital products
• Customer support services
• Marketing services

Depending on the products or services you use, we may collect the following categories of information.

Personal information

This may include:

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Company name
• Job title
• Account credentials
• Profile information
• Preferences and settings

Transaction information

Where applicable, we may collect:

• Order history
• Purchase information
• Payment confirmations
• Shipping information
• Refund information
• Subscription information

We do not store complete payment card details. Payment information is securely processed by authorised third-party payment providers.

Technical information

We automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Time zone
• Cookies
• Device identifiers
• Session information
• Application version
• Diagnostic data
• Crash reports
• Usage analytics

Communications

We may collect information you provide when you:

• Contact customer support
• Submit enquiries
• Complete forms
• Participate in surveys
• Subscribe to newsletters
• Leave reviews
• Communicate with us through email, messaging services or social media

We use personal information to:

• Provide our products and services
• Create and manage user accounts
• Process purchases and subscriptions
• Deliver products and services
• Provide customer support
• Respond to enquiries
• Improve our products and services
• Maintain security
• Detect fraud and abuse
• Comply with legal obligations
• Communicate important service updates
• Send marketing communications where permitted by law or where you have consented

Where required by applicable law, we process personal information on one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests
• Protection of vital interests
• Any other lawful basis permitted by applicable legislation

When you use one of our mobile applications, we may collect information necessary to operate, secure and improve the application. This may include:

• Device information
• Application version
• Crash reports
• Performance diagnostics
• Push notification preferences
• Anonymous usage analytics

Some features may request access to device permissions such as:

• Camera
• Photos
• Notifications
• Location

These permissions are always controlled through your device settings and may be revoked at any time.

Some of our products allow users to authenticate using trusted third-party identity providers, including:

• Apple Sign In
• Google Sign In

When you choose these services, we receive only the information that you authorise the provider to share. Authentication credentials remain managed by the respective identity provider.

We use cookies and similar technologies to improve functionality, security and user experience. These may include:

• Essential cookies
• Functional cookies
• Analytics cookies
• Performance cookies
• Preference cookies
• Marketing cookies (where applicable)

Most web browsers allow you to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our services.

We do not sell your personal information.

We may share personal information where necessary with trusted service providers that help us operate our business, including:

• Payment providers
• Shipping and logistics providers
• Cloud hosting providers
• Infrastructure providers
• Analytics providers
• Identity verification providers
• Customer support providers
• Professional advisers
• Government or regulatory authorities where required by law

All service providers are expected to maintain appropriate confidentiality and security standards.

Produsell Retail (Pty) Ltd operates internationally.

Your personal information may be processed, stored or transferred outside your country of residence where necessary to provide our products or services.

Where required by law, we implement appropriate safeguards to protect personal information during international transfers.

We use commercially reasonable administrative, technical and organisational safeguards designed to protect personal information against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Disclosure
• Alteration
• Destruction

While we take reasonable measures to protect personal information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain customer accounts
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

When personal information is no longer required, it is securely deleted or anonymised where reasonably practicable.

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Delete eligible personal information
• Restrict or object to certain processing activities
• Withdraw consent
• Request a copy of your information
• Request data portability where applicable
• Lodge a complaint with the relevant supervisory authority

Some rights may be limited where we are legally required to retain certain information.

Residents of certain U.S. states, including California, may have additional privacy rights under applicable law. Where applicable, you may have the right to:

• Know what personal information we collect
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request information about categories of personal information collected or disclosed
• Opt out of the sale or sharing of personal information where applicable

Produsell Retail (Pty) Ltd does not sell personal information to third parties.

Where permitted by law, we may send promotional communications about our products and services. You may opt out of marketing communications at any time by:

• Selecting the unsubscribe option included in our emails; or
• Contacting us directly.

Operational or transactional communications relating to your account, purchases or services may still be sent where necessary.

Our websites, applications and services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party services. We encourage you to review their privacy policies before providing personal information.

Our services are not directed toward children under the age of 18 unless expressly stated. We do not knowingly collect personal information from children without appropriate consent where required by law.

We may update this Privacy Policy from time to time. The most current version will always be published on our websites or applications together with the updated effective date.

Your continued use of our services after changes have been published constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, your personal information, or if you wish to exercise any applicable privacy rights, please contact us.